How to order

How to place an order?

  • Our customers can place their order through our website, or by call or by email or through Whatsapp and Livechat. It’s simple and easy. For more help go to “Help me shop” on the main page of our website.

Can I Shop without Registering?

  • Our customers need to be registered before shopping. Registration does not take much time. A registered customer gets benefits, gifts and discounts on every time you shop with us.

Can I see my order history?

  • Yes our customers can see their order history in their respective accounts.

How can I find my Products?

  • Our website provides very easy steps to find your products. Customers can search by products, brands, categories etc.?

 

Payment

What is the Mode of Payment?

  • Right now we accept only cash/ EFT before product is Made/ fabricated.

How would I know my payment status?

  • It's easy you login to Your Account and view the Payment Status on your order. You would also get an Invoice on delivery of the products. You can also login to Your Account and view the invoice on your order.

 

Delivery

  • CI does not offer delivery services, However we have recommended courier companies that will deliver our ptoducts intact.

What is the minimum order value?

  • Minimum order value is Rs 500 only.

Will I get a notification on the day of delivery?

  • Yes. You will get a conformation call on the day of delivery as well as for the products you shopped at us.

What is I was not present at the day of delivery?

  •  If you were not available to accept the delivery we will attempt to contact you for alternate delivery instructions. If no contact is established then we will leave a note at your door with our customer contact number to reschedule the delivery.

How will I reschedule the delivery?

  • Call us at our helpline number for rescheduling the delivery or email us for new delivery date. You will be charged

 

Cancellation and Returns

Can I add, modify or cancel my order after placed?

  • Call us at our helpline number immediately if you would like to add, modify or cancel the order. If your order is a scheduled order, please call us a day or email us before to guarantee a modification or cancellation. In any case, we'll do our best to make the necessary changes!

 

Availability and Feedback

What if I cannot find my products or if the product is out of stock?

  • You can call us on our customer helpline number or email us. We will be glad if to add your required product and will try to make available the out of stock products as soon as possible.

Why I need to give feedback?

  • It helps us to know that our customers are satisfied with our efforts and team. It also helps new customers to know about our esteemed service we had offered to our existing customers.

What if I have any complaints?

  • Our customers are our priority; we are esteemed to serve them in any means. So feel free to contact us on any complaints at our customer helpline number or email us.
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BUSINESS ADDRESS:
Unit 56, Allandale Business Park Corner Le Roux and Morkels Close Half-Way House, Midrand Johannesburg, 1687
+27 11 312 7458
         +27 11 039 5160
info@pulpits.co.za

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